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Service & Support



Q

Is there any MOQ?

A

We don't have any MOQ for now.

Q

How many days it takes to ship the products from China to my place?

A

For the lead time:  samples: within 1-2 weeks; Orders: within 4 weeks.

The time products ship to the destination depends on the distance of the place.

Q

What are the payment terms?

A

T/T 100% in advance for an order with total amount less than USD5,000.00;

T/T 30% deposit against PI, balance by T/T before delivery for a order with total amount USD5,000.00+.

Q

What is the evaluation index of roadway illumination?

A

1. Car lane: average illumination, illumination uniformity and lengthways uniformity, glare limit, surround ratio and inductivity 2. Sidewalk: average illumination, mix illumination and vertical illumination

Q

How many days the light can run on a single charge?

A

The working time of the light depends on the battery capacity, as the Battery we standard equipped can let the light work for 2-3 nights, thus, for a single charge, the light can run for 2- 3 days.

Q

Does it have protection from Lightning?

A

So long as the light pole installation follows the requirements, the product can withstand lightning as our product design meets safety testing standard.

Q

Do you have all the certifications as per the European standards?

A

For the European certification, HITECHLED has the CE & RoHS certification.

Q

How many days the light can work without sunlight?

A

The solar street light working time depends on the working mode which is customized by the customer. Generally, the battery we standard equipped to the customer can let the light work for 2-3 nights without sunlight.

Q

Do you also provide the solar panels for your street lights?

A

Hitechled also provide the mono-crystalline and Poly-crystalline solar panel. Please just provide the requirement details before ordering.

Q

What's the weight of our products and the share the specifications info?

A

The all in one solar street light are light weight design. Different models with different parameter have different weight. Please consult our sales if you specific requirement.

Q

How does solar PV panels work?

A

PV Panels are made of a semiconductor material like silicon, along with phosphorous and boron which create conductivity within the cell and activate the movement of electrons. When activated by the sunlight's energy, the electrons move across the cell and into the electrical circuit attached to the solar panel.

Q

How much is the maximum Watt of LED that you have?

A

For HITECHLED D series and U series all in one solar lights, the max LED power can be 100W, A series all in one solar lamp can be max 80w. The split solar light can be 150W or more if needed. It also depends on how the lighting schedule is.

Q

How much maintenance do PV panels require?

A

Solar photovoltaic panels require little maintenance—no washing or dusting is required. It is, however, important to place panels where they will remain relatively clear of shade and large debris.You can use the elevator to reach the solar panel and clean by man if needed.

Q

What kind of battery we use? Does the battery withstand harsh hot weather?

A

The battery we use is lithium ion battery(LiFePO4 optional), with a higher security, longer lifespan, larger battery capacity, light weight, eco-friendly and high temperature performance of the lithium battery, it is much more superior than any other batteries and it can withstand any harsh weather temperature range from -40℃ to 60℃.

Q

What's the difference of your products, compared to others

A

HITECHLED solar street light includes U series, A series, D series,Flying Bird series.... HITECHLED solar street light can meet different requirements and applications, easy to install and simple to maintain.

Solar power supply system, with the best quality and diversity function, HITECHLED can give a convenient and secure life to all the people.

Q

What would be the average price of the product?

A

It depends on the customized product specification and the project situation. HITECHLED solar panel, led light, battery and other functions can be customized by the client. With different specification of the accessory, the price is unstable.

Q

What is a Solar Street Lighti?

A

Solar LED street lights are lights made of a crystalline silicon PV panel (power supply), smart controller, lithium or lead-acid battery (stock power), higher LED source and other components. A special PIR sensor can provide smart control capabilities or multi-function extension.

Q

What's the warranty for the products?

A

Solar Panel – 5 Year limited warranty on construction

LED module – 5 Year limited warranty

Controller – 2 Year limited warranty

Battery – 2 Year limited warranty

Q

What is the advantage of all in one solar street light?

A

The all-in-one solar street light integrates a more efficient mono PV panel, long lifespan LiFePO4 lithium Ion battery, brighter brand LED, smart controller and PIR sensor in one cabinet. It is easy for transportation and installation. it takes two workers only five minutes to finish installation and no heavy equipment is required.

Q

Does shading affact the PV panels?

A

Shading a photovoltaic system dramatically decreases its output. Just shading the bottom row of wafers alone amounts to an 80% reduction in efficiency.

Q

Do I need to have the PV panels southern exposed?

A

Although southern exposure increases the effectiveness of a residential solar power system, your home may still work for solar power without having south-facing exposure. Seek advice from a professional solar designer or installer to ensure success..

Q

What are the installation requirements?

A

1. Protect the PV panel from sharp/hard objects

2. Avoid sheltering or shading the PV panel

3. Make sure the PV panel faces the sun in order to absorb maximum energy

4. Clean the PV panel from time to time to maintain its conversion efficiency according to the environment

Q

How long does the battery last?

A

The high quality LiFePO4 battery last 5 to 8 years. The normal Lithium Ion battery last 2 to 3 years.

Q

Is it easy to maintain the all in one solar street light?

A

Hitechled all-in-one solar street light are designed with modular structure. It is easy to check, maintain, and replace when necessary.



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